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Email support

Questions, bug reports, feedback, or account requests — send them our way.

Do not include passwords, verification codes, payment-card details, files, photos, videos, or diary text.

support@memorydiary.app

Frequently asked

What is Memory Diary?

A private, collaborative journal for family and friends. You organize memories into shared “lanes” — with photos, videos, and notes — and everyone you invite can add to them and look back together.

How do I share a lane with family?

Open a lane, choose Share, and invite people by username or with a link. You control whether each person can just view, or also add memories.

Is my data private?

Yes. Your lanes are visible only to the people you invite. A share link does not grant access; the recipient must sign in and already be a member of the lane. See our Privacy Policy for details.

How do I report something or block a user?

Open a memory and tap the flag, or touch and hold a memory or comment, to report it. To report or block someone, use the menu on their profile. We review every report and remove content that breaks our rules.

How do I export or delete my data?

Both are in the app, under Settings > Account Settings. Export Account Data gives you a copy of your memories and media. Delete Account removes your account, the lanes you own, and the memories in them; memories you added to a lane someone else owns stay with that lane, so email us if you want those removed too. Some records may also remain briefly in provider backups and logs until their retention periods expire — our Privacy Policy covers this in full. For any data request, email support@memorydiary.app. We respond as soon as possible.